Dealing effectively with other people is an essential skill both inside and outside the workplace.
Objectives: This programme gives insight into the dynamics involved in the interpersonal process plus skills and techniques for overcoming some of the challenges involved.
Accreditation: IMI Certificate in Dealing With People. This course can also be run without accreditation.
Programme Content: Understanding the interpersonal process
Why you behave as you do
Push styles
Pull styles
Moving away skills
Negotiation skills
Handling conflict
Feedback
Delivery: Two-Day Class Room Based Instruction.
Assessment: If certification is required candidates will need to submit a written assignment.
Start Date: On request
Course fees: On request
Enquiries: Contact us or phone 021 4350700