In today's increasingly dynamic and competitive environment, Customer Care is a core competency that is vital to the continuing success and growth of every business.
Objectives: The aim of this programme is to help employees at all levels who wish to enhance their skills in dealing with Customers, thus increasing their potential value to the organisation.
Accreditation: FLI Group Certificate of Attendance.
Programme Content: Customer Care basics
Customers as business 'partners'
Customer Care as a process
Processes for identifying, retaining and developing customers
Generating customer-focused solutions
Thinking and creativity in Customer Service
Going the extra mile – valuing your customers
Customer relationship management
Customers in the culture
Teamwork and communication in Customer Care
Prioritisation – defining priorities that impact on the customer
Managing your time
Segmenting your customers
Handling complaints
Customer Service as a value-added activity throughout the organisation.
Continuous improvement in Customer Service
Delivery: Two-Day Class Room Based Instruction.
Assessment: If certification is required candidates will need to submit a written assignment.
Start Date: On request
Course fees: On request
Enquiries: Contact us or phone 021 4350700