Is conflict affecting the performance of individuals or teams within your organisation?
Objectives: The aim of this programme is to help employees at all levels to acquire the skills to deal with difficult people and conflict situations in the workplace.
Accreditation: FLI Group Certificate of Attendance
Programme Content: Types/advantages/disadvantages of Conflict
Analysis of a Conflict situation
Transactional Analysis model
Conflict Resolution Styles: avoiding, collaborating, compromising,
confronting, accommodating
Pros and cons of the different styles
Mutual gains (Win-Win) model of Conflict Resolution
Application of the Win-Win model
Personal plan for handling conflict situations
Delivery: One-Day Class Room Based Instruction
Certification: Candidates will receive an FLI Group Certificate of Attendance upon completion of this programme.
Enquiries: Contact us or phone 021 4350700
To check the Programme Waiting List, please click here.