If there is one general law of Communication – it is that we never communicate as effectively as we think we do. Charles Handy – Understanding Organisations
Objectives: The aim of this programme is to help employees at all levels to improve their Communication skills, in order to improve their performance in the workplace.
Accreditation: IMI Certificate in Communication or an FLI Group Certificate of Attendance
Programme Content:
Effective Communications:
The Communication Process
Barriers to Communication
Questioning skills
People Skills:
Trust
Empathy
Active listening
Positive Body Language
Meetings:
Agenda
Preparing information
Duties of Hosting/participating
Greeting attendees
Presenting information – written/spoken
Minutes
Closing the meeting
Follow-up actions
Delivery: Two-Day Class Room Based Instruction
Assessment: Candidates are required to complete a written assignment.
Enquiries: Contact us or phone 021 4350700
To check the Programme Waiting List, please click here.