Do you find that your contributions at meetings are ignored?
Do you feel frustrated when you cannot get your point of view across?
How could you enhance your personal effectiveness in the workplace?
Objectives: The aim of this programme is to help employees at all levels to acquire the skills and techniques required to deal with people more effectively, and to be assertive without being aggressive.
Accreditation: FLI Group Certificate of Attendance
Programme Content:
» Communication and Behaviour
Defining and identifying verbal and non-verbal aspects of Submissive Aggressive and
Assertive behaviour
» Advantages of assertive behaviour
» Building confidence
Moving outside our comfort zones
Positive affirmations
» Using assertive behaviour to manage aggressive behaviour
» Managing typical difficult personality traits & behaviours assertively
» Giving feedback assertively
Delivery: One-Day Class Room Based Instruction
Enquiries: Contact us or phone 021 4350700
To check the Programme Waiting List, please click here.